FAQ


1. GENERAL

Is it necessary to be registered to buy on piacenzacashmere.com?

To shop on piacenzacashmere.com it is not necessary to be registered. However, we recommend that you create a personal account to access exclusive areas and services dedicated to our customers.

I cannot view the contents of the site correctly.

Contact our Customer Service and explain the problem encountered.

How can I register for the Newsletter?

You can subscribe using the form at the bottom of the Home Page by entering the email address, or directly at the time of registration at "" Your page "".

2. ONLINE ORDERS

How can I check the status of my order?

Enter the order number on the "" Orders and Returns "" page to check the progress. Registered users will find all the information on orders also in "" Your page "".

How can I request information on a product that is no longer available?

Contact our Customer Service and for more information on availability online or in our Store.

3. RETURNS / REPLACEMENTS

How can I return a product?

To return a product, fill out the online form available on the dedicated 'Orders and Returns' page. For more information see the Return procedure.

How many days do I have to return a product?

It is possible to return a product within 30 days from the date of receipt of the same. For more information see the dedicated section