Terms of service

The offer and sale of products on our website ("https://www.piacenzacashmere.com") are governed by these General Conditions of Sale.

The products purchased on https://www.piacenzacashmere.com are sold directly by FRATELLI PIACENZA SpA ("the Seller"), with registered office in the Cisi Region - 13814 Pollone (BI), Registr. Reg. Imp., CF 04001590019, VAT number IT 01606600029, Share capital Euro 14.144.000 Euro int. vers.

You can request any information through our assistance services by contacting Customer Service.

If you need further information please contact customercare@piacenzacashmere.com. You will find information on orders and shipments, refunds and the return of purchased products on https://www.piacenzacashmere.com.

For any other legal information, consult the sections: general conditions of use, Privacy, right of withdrawal.

  1. Our commercial policy

The Seller offers for sale, on https://www.piacenzacashmere.com, the products and carries out its e-commerce activity exclusively towards its end users who are "consumers".

When we speak of "consumer" we refer to any natural person who acts on https://www.piacenzacashmere.com for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", please refrain from concluding commercial transactions on https://www.piacenzacashmere.com.

In consideration of its commercial policy, the Seller reserves the right not to process orders from subjects other than the "consumer" or in any case to orders that do not comply with its commercial policy.

These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on https://www.piacenzacashmere.com between the users of https://www.piacenzacashmere.com and the Seller.

The General Conditions of Sale, on the other hand, do not regulate the supply of services or the sale of products by parties other than the Seller who are present on https://www.piacenzacashmere.com through links, banners or other hypertext links. Before placing orders and purchasing products and services from parties other than the Seller, we advise you to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of operations electronic commerce between users of https://www.piacenzacashmere.com and third parties.

  1. How to conclude the contract with the Seller

To conclude the purchase contract for one or more products on https://www.piacenzacashmere.com, you will need to fill in the order form in electronic format and send it to the Seller, electronically, following the relative instructions.

The order form contains a reference to the General Conditions of Sale and the information on the right of withdrawal, and a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product and the delivery methods of the purchased products, the shipping and delivery costs, the conditions for exercising your right of withdrawal and the methods and times for returning the purchased products .

The contract is concluded when the Seller receives your order form electronically, after verifying the correctness of the data relating to your order, including the payment by credit card.

Before proceeding with the purchase of the products, by sending the order form, you will be asked to carefully read the General Conditions of Sale and the information on the right of withdrawal, to print a copy using the print command and to memorize or to reproduce a copy for your personal use.

The order form will be filed in our database for the period of time necessary to process the orders and in any case in accordance with the law. You will be able to access your order form by consulting the section My order.

Before proceeding with the transmission of the order form, you will also be asked to identify and correct any data entry errors.

The language available to conclude the contract with the Seller is Italian.

Once the contract is concluded, the Seller will process your purchase order.

The Seller may not process your purchase orders that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not carried out your purchase order, specifying the reasons. If the products, presented on https://www.piacenzacashmere.com, are no longer available or on sale at the time of your last access to the site or when the order form is sent, it will be the Seller's responsibility to notify you promptly and in in any case within thirty (30) days from the day following that in which you have sent your order to the Seller, any unavailability of the products ordered. In case of forwarding of the order form and payment of the price, the Seller will refund the amount already paid by you.

With the electronic transmission of the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit the order form for the purchase of products on https://www.piacenzacashmere.com.

By submitting the order form, you confirm that you know and accept the General Conditions of Sale and the additional information contained in https://www.piacenzacashmere.com, also referred to via links, including the general conditions of use, the legislation on privacy and the information on the right of withdrawal.

Once the contract is concluded, the Seller will send you, by e-mail, a receipt of the purchase order, containing the information already contained in the order form (reference to the General Conditions of Sale and Information on the right of withdrawal, essential characteristics of the product and a detailed indication of the price, the means of payment, your right of withdrawal and delivery costs).

3. Guarantees and indication of product prices

On https://www.piacenzacashmere.com only products bearing the Piacenza brand are offered for sale.

The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market.

The essential characteristics of the products are presented on https://www.piacenzacashmere.com within each product sheet. The images and colors of the products offered for sale on https://www.piacenzacashmere.com may however not correspond to the real ones due to the Internet browser and monitor used.

Product prices may be subject to updates. Make sure of the final sale price before submitting the relevant order form.

Purchase requests from countries not included among those displayed in the drop-down menu will not be accepted by the Seller.

All products come with an identification tag attached with a disposable seal. We ask you not to remove the tag and the relative seal from the purchased products, of which they are an integral part.

The Seller, in case of exercising your right of withdrawal, has the right not to accept the return of products that do not have the relative tag or that have been altered in their essential and qualitative characteristics or that have been damaged.

  1. Payments

To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order form.

In case of payment by credit card, the financial information (for example, the number of the credit / debit card or the date of its expiry) will be forwarded, via encrypted protocol, to PayPal or to other banks and / or financial institutions, that provide the related remote electronic payment services, without third parties having access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud on https://www.piacenzacashmere.com. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to your current account at the time of completing the purchase order.

  1. Shipping and delivery of products

Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are considered to be fully known and accepted by you at the time of transmission of the order form.

  1. Customer service

You can request any information through our assistance services: contact Customer Service.

  1. Right of withdrawal

You have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within ten (10) working days from the day of receipt of the products purchased on https://www.piacenzacashmere.com. However, it is not possible to change the chosen garment with another.

To withdraw from the contract you must use the return form, provided to the customer together with the product. If necessary, a new form may be requested, specifying the order identification code, at customercare@piacenzacashmere.com.

In this case, you must return the products to the Seller by delivering them to the courier for shipment within ten (10) working days from when you received the products.

The only expenses at your expense are those of calling the shipper to collect the products to be returned.

If you decide to use the courier indicated by the Seller in the Return Form, however, you will not have to make any payment of the costs yourself, at your expense.

If you decide to use a shipper other than the one indicated by the Seller in the Return Form, you will instead have to personally pay the costs, at your expense, for returning the purchased products.

The Right of Withdrawal - in addition to compliance with the terms and methods described in points 7.1, 7.2, 7.3 and 7.4 above - is understood to be exercised correctly if the following conditions are also fully met:

to. the return form sent directly online through https://www.piacenzacashmere.com or other explicit declaration of your decision to withdraw from the contract must be correctly filled in and sent to the Seller within fourteen (14) days of receipt of the products;

  1. the products must not have been used, worn, washed;
  2. the identification tag must still be attached to the products with the disposable seal which is an integral part of the good;
  3. the products must be returned in their original packaging;
  4. the returned products must be delivered to the shipper within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract;
  5. the products must not be damaged.

If the Right of Withdrawal is exercised following the methods and terms indicated in this paragraph 7, the Seller will reimburse any sums already collected for the purchase of the products according to the methods and terms provided.

The sums will be refunded to you as soon as possible and, in any case, within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal, we will activate the refund procedures once verified the correct execution of the terms and conditions indicated above, as indicated in paragraph 8.

If the procedures and terms for exercising your right of withdrawal are not respected, as per letters a), e) and f) of the previous paragraph 7, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the e-mail with which you will be notified of the non-acceptance of the return, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the modalities that will be communicated to you. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase. If the conditions referred to in letters b), c) and d) of paragraph 7.7 above are not respected, you will not be entitled to a full refund of the sums already paid to the Seller. You will, in fact, be responsible for the decrease in value of the returned products, resulting from a use other than that authorized by the Seller in order to allow you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage between 10 and 90 percent of the sums paid by you to the Seller for the purchase of the returned products will be deducted from the refund provided, according to what will be specifically communicated to you by e-mail by the Seller. Within 14 days of sending the e-mail with which you will be notified of the amount deducted from the refund, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the modalities that will be communicated to you. Otherwise, the Seller may keep the products and an amount corresponding to the percentage deducted from the refund.

  1. Refund times and methods

After the return of the products, the Seller shall make the necessary checks relating to their compliance with the conditions and terms indicated in paragraph 7. In the event that the checks are concluded positively, the Seller will send you, via e-mail, the relative confirmation of the acceptance of the returned products.

Whatever the payment method you use, the refund is activated by the Seller as quickly as possible and in any case within thirty (30) days from the date on which the Seller became aware of the exercise of your right of withdrawal after verifying the correct execution of your right of withdrawal and acceptance of returned products.

If there is no correspondence between the recipient of the products indicated in the order form and whoever made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment.

The value date of the re-credit is the same as the debit; consequently you will not suffer any loss in terms of bank interest.

The Seller indicates the courier Bartolini as the forwarder for the return of the products in Italy. Through bartolini, using the pre-printed adhesive label attached to the package containing the products, you can return the products to the Seller, without paying the necessary expenses in person. This method also allows you to check, at any time, where each package is, freeing you from any liability in case of loss or damage to the products during transport.

In case you decide to use, for the return of the products, a shipper other than the one indicated by the Seller, you will instead have to pay the necessary expenses in person and you will be responsible for any responsibility in case of loss or damage to the products during the transport, according to the methods and terms provided for exercising the right of withdrawal.

  1. Privacy

You can obtain information on how we process your personal data by accessing the Privacy page of this website.

Please also read, if you have not already done so, our General Conditions because they contain important information on how we process the personal data of our users and on the security systems adopted.

For any other information on our Privacy Policy you can send requests to customercare@piacenzacashmere.com

10. Applicable law and dispute resolution

The General Conditions of Sale are governed by Italian law and in particular by the legislative decree 6 September 2005 n. 206, on the consumer code, with specific reference to the legislation on distance contracts and the legislative decree 9 April 2003 n. 70 on certain aspects concerning electronic commerce.

In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, the competent court will be that of Biella.

  1. Modification and updating

The General Conditions of Sale are amended from time to time also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on https://www.piacenzacashmere.com.

Business conditions

Dear customer, thank you for visiting our site. Access to and use of https://www.piacenzacashmere.com are activities governed by these General Conditions of Use. The access and use of this website as well as the purchase of products on https://www.piacenzacashmere.com, presuppose the reading, knowledge and acceptance of these General Conditions of Use. This website is managed and maintained by FRATELLI PIACENZA SpA ("FRATELLI PIACENZA" or "the Manager") with registered office in Cisi Region, 13814 Pollone (BI) - Italy. Reg. Imp., Tax Code 04001590019, VAT Number IT 01606600029, Share Capital Euro 14.144.000 Euro fully paid

If you need assistance you can contact customer service at customercare@piacenzacashmere.com. For any other legal information, consult the General Conditions of Sale, Right of Withdrawal and Privacy sections of https://www.piacenzacashmere.com.

The Manager may modify or simply update these General Conditions of Use, in whole or in part. Changes and updates to the General Conditions of Use will be notified to users on the Home page of https://www.piacenzacashmere.com as soon as they are adopted and will be binding as soon as they are published on the website in this section. We therefore ask you to regularly access this section to check the publication of the most recent and updated General Conditions of Use of https://www.piacenzacashmere.com. If you do not agree, in whole or in part, with the General Conditions of Use of https://www.piacenzacashmere.com, please do not use our website.

Access to and use of https://www.piacenzacashmere.com, including viewing the web pages, communicating with the Manager, the ability to download product information and purchase them on the website, constitute activities conducted by our users exclusively for personal uses unrelated to any commercial, entrepreneurial and professional activity. Remember that you will be the one and only responsible for the use of https://www.piacenzacashmere.com and its contents. In fact, the Manager cannot be held responsible for any use of the website and its contents by each of its users that does not comply with the laws in force, without prejudice to the Manager's liability for intent and gross negligence. In particular, you will be the one and only responsible for the communication of incorrect or false information and data relating to third parties, without these having given their consent, as well as in consideration of an incorrect use of the same.
Finally, since any material will be downloaded or otherwise obtained through the use of the service at the user's choice and risk, any responsibility for any damage to computer systems or loss of data resulting from the download operations falls on the user and cannot be attributed to the Manager. The Manager declines all responsibility for any damage resulting from inaccessibility to the services on the site or from any damage caused by viruses, damaged files, errors, omissions, service interruptions, deletion of contents, problems connected to the network, providers or telephone connections and / or telematic, to unauthorized access, to alteration of data, to the failure and / or faulty functioning of the user's electronic equipment.
The user is responsible for the custody and correct use of his personal information, including the credentials that allow access to the reserved services, as well as for any harmful consequence or prejudice that may arise against the Manager or third parties as a result of the incorrect use, loss, theft of such information.

  1. Privacy Policy

Please read the Privacy Policy carefully, which also applies if the user accesses https://www.piacenzacashmere.com and uses the related services, but does not purchase any products. The Privacy Policy helps you understand how https://www.piacenzacashmere.com collects and uses your personal data and for what purposes.

2. Intellectual Property Rights

The contents of https://www.piacenzacashmere.com, such as, by way of example, the works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on https://www.piacenzacashmere.com, including menus, web pages, graphics, colors, patterns, tools, fonts and website design, the diagrams, layout, methods, processes, functions and software that are part of https://www.piacenzacashmere.com, are protected by copyright and any other intellectual property right of the Manager and other rights holders. The reproduction, in whole or in part, in any form, of https://www.piacenzacashmere.com of its contents, without the express written consent of the Manager is prohibited. The Manager has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of https://www.piacenzacashmere.com and its contents. With regard to the use of https://www.piacenzacashmere.com, you are only authorized to view the website and its contents. You are also authorized to carry out all those other temporary acts of reproduction, without any economic significance of their own, which are considered transitory or ancillary, an integral and essential part of the same visualization of https://www.piacenzacashmere.com and its contents and all other navigation operations on the website that are performed only for a legitimate use of https://www.piacenzacashmere.com and its contents. You are not authorized to make any reproduction, on any medium, in whole or in part of https://www.piacenzacashmere.com and its contents. Any act of reproduction must be, from time to time, authorized by the manager or, if necessary, by the authors of the individual works contained in the website. Such reproduction operations must in any case be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of the manager and the authors of the individual works contained in the website. The authors of individual works published on https://www.piacenzacashmere.com have, at any time, the right to claim the authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act to damage. caused to the works, which is detrimental to their honor or reputation. You undertake to respect the copyright of the artists who have chosen to publish their works on https://www.piacenzacashmere.com or who have collaborated with https://www.piacenzacashmere.com to create new forms of expression and art destined to be published, even if not exclusively on the website, or which form an integral part of it. Furthermore, you are not, under any circumstances, authorized to use, in any way and form, the contents of the website and every single work protected by copyright and any other intellectual property right. By way of example, you will not be able to alter or, in any other way, modify the contents and protected works without the consent of the Manager and, where necessary, of the individual authors of the works published on https://www.piacenzacashmere.com.

3. Trademarks and domain names

All other distinctive signs that distinguish the products sold on https://www.piacenzacashmere.com and present on the website are registered trademarks of their respective owners and are used within https://www.piacenzacashmere.com, only purpose of distinguishing, describing and advertising the products for sale on https://www.piacenzacashmere.com. The Manager and all other owners of registered trademarks have the right to make exclusive use of the trademarks of their respective ownership. Any use of these trademarks that does not comply with the law and, as unauthorized, is prohibited and entails serious legal consequences. It is in no way permitted to use these trademarks and any other distinctive sign present on https://www.piacenzacashmere.com to take unfair advantage of the distinctive character or reputation of these trademarks or in such a way as to harm them and their owners. .

4. Links to other websites

https://www.piacenzacashmere.com contains hyperlinks (the "links") to other websites that have no connection with https://www.piacenzacashmere.com. The Manager does not control or monitor such websites and their contents. The Manager cannot be held responsible for the contents of these sites and the rules adopted by them also with regard to your privacy and the processing of your personal data during your navigation operations. We therefore ask you to pay attention when you connect to these websites through the links on https://www.piacenzacashmere.com and to carefully read their terms of use and privacy regulations. We remind you, in fact, that these General Conditions of Use and the Privacy Policy of https://www.piacenzacashmere.com do not apply to websites managed by other parties other than the Manager. https://www.piacenzacashmere.com provides links to other websites solely to facilitate its users in searching and browsing and to facilitate hypertext links on the Internet to other websites. The activation of the links does not imply any recommendation or report from the Manager for accessing and browsing these websites, nor any guarantee regarding their contents, services or goods supplied by them and sold to Internet users.

5. Link to https://www.piacenzacashmere.com

Anyone interested in activating links to the Home page and other web pages of https://www.piacenzacashmere.com, which are publicly accessible, is requested to contact the Manager at the following e-mail address: customercare@piacenzacashmere.com. The contact is necessary to activate the request for consent to the hypertext link to https://www.piacenzacashmere.com. The activation of links is granted by the Operator to the applicant, free of charge and on a non-exclusive basis. The Manager has the right to oppose the activation of direct links to its website in the event that the applicant, who intends to activate the link to https://www.piacenzacashmere.com, has adopted unfair or non-unfair commercial practices in the past. compliant with industry practices or actions of unfair competition against the Operator or when the Operator fears that these behaviors may be adopted, in the future, or even when the applicant has adopted, in the past or there is a fear that it may adopt them in the future, discrediting the Operator, its website or its services. In any case, the activation of deep hypertext links (such as deep frames or deep links) to https://www.piacenzacashmere.com or the unauthorized use of meta-tags, without the consent of the Manager, is prohibited.

6. Content Disclaimer

The Manager has taken every precaution to avoid the publication, on the website, of contents that describe or represent scenes or situations of physical or psychological violence or such that, according to the sensitivity of the users of https://www.piacenzacashmere.com, they may be deemed harmful to civil convictions, human rights and the dignity of persons, in all its forms and expressions. In any case, the Manager does not guarantee that the contents of the website are appropriate or lawful in other countries, outside Italy. However, if such contents are deemed unlawful or illegal in some of these countries, please avoid accessing our website and if you choose, in any case, to access it, we inform you that the use you decide to make of the services provided by https://www.piacenzacashmere.com will be your sole and personal responsibility. The Manager has also taken every useful precaution in order to ensure its users that the contents of https://www.piacenzacashmere.com are accurate and do not contain incorrect or outdated information, with respect to the date of their publication in the sito web e, per quanto possibile, anche successivamente. Tuttavia il Gestore non assume nei confronti degli utenti alcuna responsabilità circa l'accuratezza e la completezza dei contenuti pubblicati su https://www.piacenzacashmere.com , fatta salva la propria responsabilità per dolo e colpa grave e salvo quanto diversamente previsto dalla legge. Il Gestore, inoltre, non può garantire agli utenti che il sito web operi con continuità, senza interruzioni ed in assenza di errori o di malfunzionamenti dovuti al collegamento ad Internet. Per qualsiasi problema riscontrato nell'uso del nostro sito web, contatta l'indirizzo customercare@piacenzacashmere.com. Sebbene il Gestore cercherà di fare tutto il possibile per assicurare un accesso continuo al proprio sito web, la natura dinamica di Internet e dei suoi contenuti, potrebbe non consentire a https://www.piacenzacashmere.com di operare senza sospensioni, interruzioni o discontinuità dovuti alla necessità di operare aggiornamenti del sito web. Il Gestore ha adottato misure tecniche ed organizzative adeguate per salvaguardare la sicurezza dei propri servizi su https://www.piacenzacashmere.com , l'integrità dei dati relativi al traffico e alle comunicazioni elettroniche rispetto alle forme di utilizzazione o di cognizione non consentite nonché per evitare rischi di dispersione, di distruzione e di perdita di dati e di informazioni riservate e non, relative ai propri utenti, presenti su https://www.piacenzacashmere.com , ovvero di accesso non autorizzato, o non conforme alle norme di legge, ai dati e alle informazioni medesime.

  1. La nostra politica commerciale

Il Gestore ha adottato una propria politica commerciale; la propria missione consiste nel vendere prodotti tramite i propri servizi ed il proprio sito web unicamente al "consumatore finale", intendendosi con questo termine una persona fisica che agisca, su https://www.piacenzacashmere.com , per scopi estranei alla propria attività commerciale, imprenditoriale o professionale eventualmente svolta. Se non sei un consumatore finale, ti preghiamo di non utilizzare i nostri servizi per acquistare, su https://www.piacenzacashmere.com , i prodotti. Il Gestore avrà, in caso contrario, la facoltà di non prendere in considerazione gli ordini d'acquisto provenienti da soggetti che non siano consumatori finali ed ogni altro ordine d'acquisto che non sia conforme alle Condizioni Generali di Vendita e alle presenti Condizioni Generali d'Uso.

  1. Legge applicabile e soluzione delle controversie

Queste Condizioni Generali d'Uso sono regolate dalla legge italiana. Nel caso di controversie nascenti dalle Condizioni Generali d'Uso tra FRATELLI PIACENZA e ciascuno dei suoi utenti finali, il foro competente sarà quello di Biella.