Terms of Sale
General conditions of Sale
Dear customer, thank you for visiting our site.
Below we illustrate the terms and conditions of the service https://www.piacenzacashmere.com and those that regulate, through this service, the purchase of our products ("General Conditions of Sale").
Use of the service presupposes reading and knowledge, and entails acceptance, of these General Conditions of Sale.
This website is managed and maintained by FRATELLI PIACENZA SpA ("FRATELLI PIACENZA" and, hereinafter, also "the Seller") with registered office in Regione Cisi, 13814 Pollone (BI) - Italy Iscr. Company Reg., Tax Code 04001590019, VAT number IT 01606600029, Share Capital Euro 14,144,000 fully paid.
If you need assistance you can contact customer service at email@example.com or use the other contact details on the site itself.
For any other information of a legal nature, on the website https://www.piacenzacashmere.com you will find the General Conditions of Sale, Right of Withdrawal and Privacy sections.
0.1 The offer and sale of products on our website ("https://www.piacenzacashmere.com") are governed by these General Conditions of Sale, which regulate all purchases of products via the https://www portal .piacenzacashmere.com
0.2 By electronically transmitting the order form, you unconditionally accept and undertake to observe, in relations with the Seller, these General Conditions of Sale. If you do not agree with some of the terms set out in the General Conditions of Sale, we invite you not to submit the order form for the purchase of products on https://www.piacenzacashmere.com.
0.3 By transmitting the order, unless it is rejected, a legally binding contract will be stipulated between you and FRATELLI PIACENZA SpA ("the Seller"), as better indicated above.
0.4 By transmitting the order form, in addition to confirming that you know and accept the General Conditions of Sale and the further information contained in https://www.piacenzacashmere.com, also referred to via links, you declare that you are aware of the information on privacy and information on the right of withdrawal.
0.5 These General Conditions of Sale exclusively regulate the offer, forwarding and acceptance of purchase orders for products on https://www.piacenzacashmere.com between users of https://www.piacenzacashmere.com and the seller.
0.6 The General Conditions of Sale do not however regulate the supply of services or the sale of products by parties other than the Seller who are present on https://www.piacenzacashmere.com via links, banners or other hyperlinks. We advise you, before placing orders and purchasing products and services from parties other than the Seller, to check their conditions of sale, because the Seller is not responsible for the provision of services by third parties other than the Seller or for the conclusion of sales operations. electronic commerce between users of https://www.piacenzacashmere.com and third parties.
- Our commercial policy – cases in which the Seller can refuse the order
1.1 The Seller offers for sale, on https://www.piacenzacashmere.com, the products and carries out its electronic commerce activity towards "consumers" or subjects other than the consumer (legal entities or other entities, or natural persons who specify their VAT number during the purchase).
1.2 When we talk about "consumer" we refer to any natural person who acts on https://www.piacenzacashmere.com for purposes not related to their commercial, entrepreneurial or professional activity, if any. If you are not a "consumer", we invite you to refrain from entering into commercial transactions on https://www.piacenzacashmere.com.
1.3 You also accept that the Seller may not process your purchase orders that do not, at its sole discretion, provide sufficient guarantees of solvency or suspected fraud or identity theft or if the order is deemed incomplete.
1.4 You also accept and acknowledge that the catalog of available products may not give a current representation of our warehouse, in consideration of the volumes of orders and the possibility that the same good is ordered simultaneously by multiple parties: even in the case of unavailability of the product , you accept that the Seller may reject the order, in whole or in part.
1.5 In all the previous cases we will inform you, within 10 (ten) days starting from the day following the day on which you have sent your order to the Seller, by e-mail, that the contract is not concluded (or that the product was not available at the time of the order) and that the Seller did not follow up on your purchase order specifying the reasons.
1.6 In all the previous cases, the Seller will reimburse any amount already paid by you for the product or products whose order has been rejected.
- How to conclude the contract with the Seller
2.1 To conclude the purchase contract for one or more products on https://www.piacenzacashmere.com, you must complete the order form in electronic format and send it to the Seller, electronically, following the relevant instructions.
2.2 The order form contains a reference to the General Conditions of Sale and the information on the right of withdrawal, and a summary of the information on the essential characteristics of each product ordered and the relative price (including all applicable taxes or duties) , the means of payment that you can use to purchase each product and the methods of delivery of the products purchased, the shipping and delivery costs, the conditions for exercising your right of withdrawal and the methods and times for returning the products purchased.
2.3 If the Seller does not exercise his right to refuse the order, within the deadline referred to in point 1.5 above, the contract is concluded with the receipt, by the Seller(s) electronically, of your order form order and (ii) full payment of the consideration, to which the order is subject.
2.4 Before proceeding with the purchase of the products, by transmitting the order form, you are asked to carefully read the General Conditions of Sale and the information on the right of withdrawal, print a copy using the print and/or store a copy on your device.
2.6 Before transmitting the order form, you are asked to identify and correct any errors in data entry (by modifying the fields or the number of products inserted in the "cart").
2.7 The languages available to conclude the contract with the Seller are: Italian and English.
2.8 Once the contract is concluded, the Seller will take charge of your purchase order and will send you, by e-mail, a receipt of the purchase order, containing the information present in the order form (reference to the General Conditions of Sale and Information on the right of withdrawal, information relating to the essential characteristics of the product and detailed indication of the price, means of payment, your right of withdrawal and delivery costs).
- Guarantees and indication of product prices
3.1 On https://www.piacenzacashmere.com only products bearing the Piacenza brand are offered for sale.
3.2 The Seller does not sell used, irregular or lower quality products than the corresponding standards offered on the market.
3.3 Product prices may be subject to updates during the purchase phase. You are invited to check the final sales price during checkout (checkout) before submitting the relevant order form.
3.4 The essential characteristics of the products are presented on https://www.piacenzacashmere.com within each product sheet. You acknowledge and accept that the images and colors of the products offered for sale on https://www.piacenzacashmere.com may, however, not perfectly correspond to the real ones due to the display modes of the Internet browser and the monitor used.
3.5 The legal guarantee of conformity provided for by the Consumer Code applies to all products for the customer who qualifies as a consumer.
- Shipping and delivery; destination of the products
4.1 The Seller ships exclusively in the states that can be selected when completing the order form using the drop-down menu. You agree to be able to specify the shipping address of the order by selecting the state and province of destination exclusively from those proposed by the system.
4.2 Purchase requests coming from countries not included among those displayed in the drop-down menu or having as destination states or provinces that cannot be selected in the drop-down menu cannot be accepted by the Seller.
4.3 We remind you that the product you purchase is intended exclusively for the country indicated in this drop-down menu; therefore, if you decide to have the product delivered or transported to a different country, you assume responsibility and will be required to follow the applicable regulations and restrictions both for export from the country in which you purchased the item and for import in the country where you intend to take it and to indemnify the Seller from any prejudicial consequences that may arise from your initiative.
4.4 Except for impediments which may be: company closure, holidays, holidays, stock problems, lack of communication, server or electronic flow problems, problems caused by the absence of staff for e-commerce operations, or general problems or force majeure , the order will be delivered to the relevant courier within the maximum, albeit non-essential, period of 72 hours from receipt of the order.
4.5 You accept that, following delivery to the courier, the delivery time, even if an indicative time is given, is the exclusive responsibility of the courier itself, against whom the Seller authorizes you from now on to advance your rights and requests.
4.6 Shipping costs may be subject to update during the purchase phase. You are invited to check the shipping cost during checkout (checkout) before submitting the relevant order form.
5.1 To pay the price of the products and the related shipping and delivery costs you can follow one of the methods indicated in the order form and reported in the "payment methods" section of our website.
5.2 In case of payment by credit card, the financial information (for example, the credit/debit card number or its expiration date) will be forwarded, via encrypted protocol, to PayPal or other banks and/or financial institutions , which provide the relevant remote electronic payment services, without third parties being able to have access to them in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the relevant refunds in the event of any product returns, following exercise of your right of withdrawal, or if it becomes necessary. prevent or report to the police the commission of fraud on https://www.piacenzacashmere.com. The price for the purchase of the products and the shipping costs, as indicated in the order form, will be charged to your current account upon completion of the purchase order.
- Right of withdrawal of the consumer customer
6.1 Subjects who qualify as consumers, as summarized in point 1.2 above, are recognized by the Consumer Code the right to withdraw from the contract, without any penalty and without specifying the reason, in the manner set out in the following point. However, it is not possible to change the chosen item with another.
6.2 We ask you to take note of the fact that all products are equipped with an identification tag secured with a disposable seal. We also ask you not to remove the tag and related seal from the products purchased, of which they constitute an integral part, under penalty of forfeiture of the right of withdrawal.
6.3 The right of withdrawal is recognized within 30 (thirty) days starting from the day of receipt of the products purchased on https://www.piacenzacashmere.com . To withdraw from the contract you must express your desire to withdraw in the manner referred to in point 6.7 below and forward this written communication to the Seller within the aforementioned deadline.
6.4 In the event of withdrawal, if the products have already been shipped, you will have the obligation to return them without undue delay and in any case within 30 (thirty) days from the date on which you communicated the decision to withdraw from the Contract to the Seller.
6.5 The Seller indicates from now on the courier Bartolini as the courier for returning the products in Italy. Through Bartolini, provided that the pre-printed adhesive label attached to the package containing the products is used, you will be able to return the products to the Seller, without personally paying the necessary expenses. This method also allows you to check, at any time, where each package is, freeing you from any responsibility in the event of loss or damage to the products during transport.
6.6 If you decide to use, for the return of the products, a courier other than the one indicated by the Seller or a method different from that of the previous point, you will instead have to pay the necessary expenses yourself and you will be responsible for any liability in the event of loss or damage to the products during transport, according to the methods and terms established for the exercise of the right of withdrawal.
6.7 The Right of Withdrawal is considered exercised correctly if the following conditions are also fully respected:
- the withdrawal is expressed with the return form supplied together with the product, with the form referred to in Annex I, part B of the Consumer Code, available at the address , with another requested form, specifying the order identification code, to the address firstname.lastname@example.org or with another communication that unequivocally expresses the desire to withdraw from the contract.
- the withdrawal is sent, with this communication or form, within the deadline referred to in point 6.3 or online, via the website https://www.piacenzacashmere.com , via certified e-mail or via registered mail.
- the products must not have been used, worn or washed;
- the identification tag must still be attached to the products with the disposable seal which constitutes an integral part of the goods, and both must be intact and unaltered;
- the products must be returned in their original packaging;
- the products must not be damaged.
6.8 Under penalty of forfeiture of withdrawal, the returned products must be delivered to the shipping company within 14 (fourteen) days starting from when you communicated to the Seller your decision to withdraw from the contract.
6.9 If the Right of Withdrawal is exercised in compliance with the previous conditions and terms, the Seller will reimburse any sums already collected for the purchase of the products preferentially using the same payment method used by you during the purchase phase, in as short a time as possible, within the legal deadlines.
6.10 If the methods and terms for exercising your right of withdrawal are not respected, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the e-mail informing you of the non-acceptance of the return, you can choose to regain, at your expense, and upon payment of this amount, the products in the state in which they were returned to the Seller, giving communication to the Seller himself, according to the methods that will be communicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase. You will not be entitled to a full refund of the sums already paid to the Seller. In fact, you will be responsible for the decrease in value of the returned products resulting from use other than that authorized by the Seller for the purpose of allowing you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage between 10 and 90 percent of the sums paid by you to the Seller for the purchase of the returned products will be deducted from the expected refund, according to what will be specifically communicated to you, via e-mail, by the Seller.
- Other return cases
7.1 Towards the "consumer" customer, the Seller provides the guarantee of conformity provided for by the Consumer Code. As an indication, the conformity of the purchased product does not exist when the one received does not conform to the description or does not possess the qualities presented by the Seller, or when you find defects that limit its usual performance (e.g.: badly sewn buttons, defective stitching) .
7.2 In the event of defects or non-conformity of the purchased goods, you can ask the Seller - by documenting the non-conformity - to be authorized to return the non-conforming good.
7.3 The Seller will send any confirmation of the return and, if necessary, more precise instructions, and will arrange for the restoration of the goods and the sending - unless this is not possible - of compliant goods as soon as possible.
7.4 Also in this case, unless otherwise indicated in writing by the Seller, the clauses referred to in points 6.5 and 6.6 and 6.7, from letter a. to the letter e.
- Refunds following withdrawal or return
8.1 After returning the products, the Seller carries out the necessary checks relating to their conformity with the conditions and, where applicable, with the terms indicated in paragraph 6.
8.2 In the event that the checks are concluded positively, the Seller will send you, via email, the relevant confirmation of acceptance of the products thus returned.
8.3 In the event of withdrawal pursuant to paragraph 6, if the methods and terms for exercising your right of withdrawal are not respected, you will not be entitled to a refund of the sums already paid to the Seller. Within 14 days of sending the e-mail informing you of the non-acceptance of the return, you can choose to regain, at your expense, and upon payment of this amount, the products in the state in which they were returned to the Seller, giving communication to the Seller himself, according to the methods that will be communicated to you. Otherwise, the Seller may retain the products, in addition to the sums already paid for their purchase. You will therefore not be entitled to a full refund of the sums already paid to the Seller and you will be responsible for the decrease in value of the returned products resulting from use other than that authorized by the Seller for the purpose of allowing you to ascertain the nature, characteristics and functioning of the products themselves. In this case, a percentage between 10 and 90 percent of the sums paid by you to the Seller for the purchase of the returned products will be deducted from the expected refund, according to what will be specifically communicated to you, via e-mail, by the Seller.
8.4 If there is no correspondence between the recipient of the products indicated in the order form and the person who paid the sums due for their purchase, the reimbursement of the sums, in the event of exercise of the right of withdrawal, will be carried out by the Seller, in any case, towards the person who made the payment.
- Privacy and other information
9.1 You can obtain information on how we process your personal data by accessing the Privacy page of this website.
- Intellectual property rights
10.1 The contents of https://www.piacenzacashmere.com, such as, by way of example, works, images, photographs, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on https://www.piacenzacashmere.com, including menus, web pages, graphics, colors, schemes, tools, fonts and website design , the diagrams, layout, methods, processes, functions and software that are part of https://www.piacenzacashmere.com , are protected by copyright and any other intellectual property rights of the Seller and of the other rights holders, if indicated.
10.2 Reproduction, in whole or in part, in any form, of https://www.piacenzacashmere.com of its contents is prohibited, without the express written consent of the Seller. The Seller has the exclusive right to authorize or prohibit the direct or indirect, temporary or permanent reproduction, in any way or form, in whole or in part, of https://www.piacenzacashmere.com and its contents. With respect to your use of https://www.piacenzacashmere.com , you are only authorized to view the website and its contents. You are also authorized to carry out all those other temporary acts of reproduction, without any economic significance of their own, which are considered transitory or accessory, an integral and essential part of the same display of https://www.piacenzacashmere.com and its contents and all other navigation operations on the website that are carried out only for legitimate use of https://www.piacenzacashmere.com and its contents. However, you are not authorized to carry out any reproduction, on any medium, in whole or in part of https://www.piacenzacashmere.com and its contents. Any act of reproduction must be, from time to time, authorized in writing by the Seller or, if necessary, by the authors of the individual works contained on the website. Such reproduction operations must in any case be carried out for lawful purposes and in compliance with the copyright and other intellectual property rights of the Seller and the authors of the individual works contained on the website. The authors of individual works published on https://www.piacenzacashmere.com have, at any time, the right to claim authorship of their works and to oppose any deformation, mutilation or other modification of the works themselves including any act to the detriment caused to the works, which is detrimental to their honor or reputation.
10.3 You undertake to respect the copyright of the artists who have chosen to publish their works on https://www.piacenzacashmere.com or who have collaborated with https://www.piacenzacashmere.com to create new forms of expression and artistic documents intended to be published, even not exclusively on the website, or which form an integral part of it.
10.4 All other distinctive signs that distinguish the products sold on https://www.piacenzacashmere.com and present on the website are registered trademarks of their respective owners and are used within https://www.piacenzacashmere.com, at sole purpose of distinguishing, describing and advertising the products for sale on https://www.piacenzacashmere.com. The Seller and all other owners of registered trademarks have the right to make exclusive use of the trademarks of their respective ownership. Any use of these brands that does not comply with the law and, as unauthorized, is prohibited and entails legal consequences. It is not permitted in any way to use these trademarks and any other distinctive sign present on https://www.piacenzacashmere.com to take undue advantage of the distinctive character or reputation of these trademarks or in such a way as to cause harm to them and their owners. .
10.5 You understand and accept that you are not, under any circumstances, authorized to use, in any way or form, the contents of the website and every single work protected by copyright and any other intellectual property right. By way of example, you will not be able to alter or otherwise modify the contents and protected works without the consent of the Seller and, where necessary, of the individual authors of the works published on https://www.piacenzacashmere.com.
- Links to other websites and to piazzanzacashmere.com
11.1 https://www.piacenzacashmere.com contains hypertext links (the "links") to other websites that have no connection with https://www.piacenzacashmere.com. The Seller does not control or monitor these websites and their contents.
11.2 You acknowledge that the responsibility for the contents of these sites and the rules adopted by them lies exclusively with the managers of these sites, also with regard to your privacy and the processing of your personal data during your browsing operations. We therefore ask you to pay attention when you connect to these websites via the links on https://www.piacenzacashmere.com and to carefully read their conditions of use and privacy policies.
11.4 Anyone interested in activating links to the Home page and other web pages of https://www.piacenzacashmere.com, which are publicly accessible, is asked to contact the Seller at the following email address: email@example.com. Contact is necessary to activate the request for consent to the hyperlink to https://www.piacenzacashmere.com. The activation of links is granted by the Seller to the applicant, free of charge and on a non-exclusive basis.
11.5 We reserve the right to object to the activation of direct links to our website without providing reasons, but specifically in the event that the requesting party, who intends to activate the link to https://www.piacenzacashmere.com, has adopted past unfair commercial practices or practices that do not comply with industry practices or unfair competition actions against the Seller or when the Seller fears that these behaviors may be adopted in the future, or when the requesting party has adopted in the past or is feared that may adopt them in the future, actions that discredit the Seller, its website or its services.
11.6 In any case, the activation of deep hyperlinks (such as deep frames or deep links) to https://www.piacenzacashmere.com or the unauthorized use of meta-tags, without ours, is prohibited.
- Applicable law, competent court and dispute resolution
12.1 The General Conditions of Sale are governed by Italian law.
12.2 In the event of disputes between the Seller and each end user, arising from the General Conditions of Sale, without prejudice to the applicability of the Court provided for by the Consumer Code (i.e. the court of residence or domicile of the "consumer"), the Court will be competent of Biella.
12.3 If you are a consumer, you can also use the European Commission's Online Dispute Resolution platform, available at the link https://ec.europa.eu/consumers/odr
- Editing and updating
13.1 You agree that the Seller may modify the General Conditions of Sale.
13.2 You also agree that the new General Conditions of Sale will be effective from the date of publication on https://www.piacenzacashmere.com.